FAQ

Product

How do I find my right size?

We offer oversized fits with the size guide shared against each product. Please refer the size guide carefully before you make the purchase.
Are there any care instructions I should know of?

Our wash care instructions are available against every product you order. Please read them carefully for optimal durability of the product. Below are some of the guidelines you will find on our products

1. Machine cold wash with like colours
2. Do not bleach
3. Do not tumble dry
4. Do not dry clean
5. Dry Flat
6. Reverse warm iron
Do you restock your designs?

Restocking products will be on the sole discretion of Satarday.

orders

How do I know my order is confirmed?

You will receive a confirmation email once your order is confirmed. You can also check the status of your order against your profile.
I haven’t received any confirmation mail, is my order confirmed?

Please check if the email hasn’t reached your junk/spam mail box. If not, reach out tosupport@evrhood.comand we will try our best to assist you.
Can I cancel my order?

Once your order is confirmed, it cannot be cancelled
How can I pay for my order?

Payments will have to be done at the time of checkout with the options available / provided by our payment gateway partner
I haven’t received a bill/invoice for my order, where can I get it from?

You can download the invoice from your profile onwww.evrhood.comor write to us atsupport@evrhood.comfor an invoice
Money got deducted but the order was not confirmed, who can help?

If the money is deducted from your account but the order is not confirmed yet, please wait for 48 hours to check if the amount was auto-credited back to your account. If not, please reach out tosupport@evrhood.comfor further assistance. Do note, it may take from 7-10 business days to get a resolution in this case depending on the SLA of the bank and payment gateway.

SHIPPING

How many days will it take for my order to be delivered?

All domestic orders will be delivered in 7 to 10 business days.

All international orders will be delivered in 15 to 20 days. 
Whom do I contact if my order does not reach by the delivery date?

You should be able to track your order through your profile onwww.evrhood.com. In case you don’t have a profile, a tracking link will be shared with you at the time of order confirmation. In case the product is not delivered 3 days after the expected delivery date please drop an email atsupport@evrhood.Com& we’ll be happy to assist.
What are shipping charges for domestic orders?

Shipping for Prepaid orders is free for Pan India.

Shipping charges apply for Cash on Delivery
What are the shipping charges for international orders?

Shipping charges for the international orders will be calculated as per the location at checkout.
Can I change my delivery address after placing the order?

You cannot change the delivery address once the order is placed. Please be careful while placing the order & selecting the address.
Can I change my delivery date?

Delivery date is defined by the shipping partner and we don’t have any control whatsoever to modify it.
Who is your shipping partner?

DTDC is our shipping partner for all orders

RETURN/EXCHANGES

My product is faulty, can I return it?

Please read ourreturn and exchange policy to understand if you fit the criteria
I don’t like the fit, can I return my order?

Please read ourreturn and exchange policyto understand if you fit the criteria